Terms and Conditions

Last Updated: 19 November 2025

Please read these terms and conditions carefully before using the PCN Pal website (the "Service").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. No Legal Advice, Strategy, or Opinion

The information provided by PCN Pal, including all text, templates, and guidance (the "Content"), is for informational purposes only. The Service is not a law firm and does not provide legal advice, legal strategy, or legal opinion.

• Strategy Source: The appeal strategies, defense grounds, and specific language used in our templates are derived from consensus and successful defenses recorded within major UK consumer and motoring protection communities, including reference to POPLA and IAS tribunal rulings. This consensus-based information is provided for educational purposes only.
• No Solicitor-Client Relationship: Your use of the Service, including any communication, does not create a solicitor-client or any other professional-client relationship between you and PCN Pal.
• Not a Substitute for Legal Advice: The Content is not a substitute for professional legal advice from a qualified solicitor or barrister. You should not act or refrain from acting on the basis of any Content included in the Service without seeking appropriate legal or other professional advice.
• Accuracy: We make reasonable efforts to ensure the Content is accurate and up-to-date, but we do not warrant or guarantee its completeness, accuracy, or suitability for any particular purpose. Parking regulations and appeals processes are complex and subject to change.

2. Use of Templates and Information

The appeal letter templates provided by the Service are for informational and educational use only. **We are not responsible for the outcome of any appeal you make using these templates.** You are solely responsible for ensuring the accuracy and completeness of any information you submit to a council, private parking company, or independent tribunal.

3. Limitation of Liability

To the fullest extent permitted by law, in no event shall PCN Pal or its owners be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• (a) your access to or use of or inability to access or use the Service;
• (b) any errors or omissions in the Content of the Service;
• (c) any decision made or action taken by you in reliance on the information or templates provided by the Service;
• (d) the outcome of any parking appeal or legal challenge you pursue.

4. Intellectual Property

The Service and its original content (excluding user-provided content), features, and functionality are and will remain the exclusive property of PCN Pal. The Service is protected by copyright and other laws of the United Kingdom. Our logo and "PCN Pal" name may not be used in connection with any product or service without prior written consent.

5. Links to Other Websites and Liability

Our Service may contain links to third-party web sites or services that are not owned or controlled by PCN Pal (e.g., links to POPLA or council websites).

PCN Pal has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that PCN Pal shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content or services available on or through any such web sites.

6. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

8. Contact Us

If you have any questions about these Terms, please contact us at: pcnpal.co.uk/contact